1 of 1 Contract Time Management Jobs in Wakefield

incidents and service requests. Provide support via telephone, email, self-service portal and walk-up channels. Log, prioritise and manage incidents using a Service Management system. Resolve hardware, software and user access issues or escalate where required. Maintain accurate ticket records and ensure service levels are achieved. Configure … users of varying technical ability. Sought: Previous Service Desk or 1st Line IT Support experience. Experience supporting multiple customer contact channels. Experience using Service Management tools. Good knowledge of Microsoft Windows and Microsoft 365/Office applications. Understanding of incident and request management processes. Experience working to service ...