2 of 2 Contract CRM Jobs in Wales

Purpose of the role: Business Need Client has undergone significant digital transformation over the last 12 months, including the implementation of a new CRM system. This has required substantial input from managers and operational staff to address system build issues, align system functionality with operational processes, support system development … invested in resolving these issues and maximising the effectiveness of the system. The service will also shortly be implementing a new Welsh Government CRM system, which is expected to place further demands on both operational and ICT resources. Dedicated support will be required to ensure successful implementation, integration with existing ...

expected to work on-site the majority of the time. Proposed Key Responsibilities Lead the ongoing development, optimisation and support of the ICONI CRM system and other business systems. Support the implementation, integration and embedding of new digital systems and platforms. Lead user acceptance testing, implementation planning and business readiness … business needs into effective technical solutions. Knowledge of GDPR, information governance and data management principles. Expected Outcomes Improved functionality, performance and utilisation of the CRM and other business systems to ensure that the service is able to report on many complex, fast paced, short term projects and remain relevant. Enhanced ...