optimisationandsupportoftheICONICRMsystemandotherbusinesssystems. Supporttheimplementation,integrationandembeddingofnewdigitalsystemsandplatforms. Leaduseracceptancetesting,implementationplanningandbusinessreadinessactivitiesofnewsystems Managesystemenhancements,testing,troubleshootingandcontinuousimprovementactivities. Developandimprovereporting,dashboardsandmanagementinformationsolutionsalongsidethePerformanceandBusinessManager Research,evaluateandimplementnewtechnologiesanddigitalsolutionstoenhanceservicedeliveryandefficiency. Supportprocurement,implementationandroll-outofnewsystemsandsoftwaretofutureprooftheservice. Providespecialistsystemssupportandtrainingtostaffandmanagers. Promoteeffectiveuseandadoptionofdigitalsystemsandtools. ActastheprimarylinkbetweenWorkingDenbighshire,ICTServicesandsoftwaresuppliers. Buildeffectiverelationshipswithtechnicalandoperationalstakeholderstosupportsuccessfulsystemdelivery. EssentialKnowledge,Skills&ExperienceICTSpecialist AtleastHNDinaComputerrelatedDisciplineoraGraduateofanynumeratesubjectisessentialsuchasInformationTechnology,computerScience,DigitalServices,BusinessInformationSystems. Adegreeincomputerrelateddisciplineorassociatedcourse/professionalqualificationisdesirable. ExperienceleadingICTsystemimplementation,digitaltransformationprojects,requirementgathering,businessprocessredesign. Experienceofdataanalysis,reportinganddashboarddevelopment. Experienceofdevelopingandimplementingreportinganddatavisualisationtoolstodevelopdashboardsandperformancereports.PowerBIisanessentialrequirementforthisrole. Experienceofworkingwithsoftwaresuppliersandstakeholders. Excellentcommunicationandstakeholderengagementskillswithinacomplexorganisation. Abilitytotranslatebusinessneedsintoeffectivetechnicalsolutions. KnowledgeofGDPR,informationgovernanceanddatamanagementprinciples. ...