1 of 1 Contract IT Support Jobs in Wales

Job summary Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community. Being the first point of contact in D&HI for all staff across the organisation in the provision of an IT Service Desk. You should have proven experience in a Service Desk/phone support environment … within a large organisation and able to troubleshoot and resolve various IT related issues, ensuring user calls are effectively documented, resolved to agreed standards and maintaining customer satisfaction levels. Deliver an efficient, friendly, effective and professional first line call logging/problem solving service. Main duties of the job The IT Service Desk manages more than … PCs & laptops spread over more than 50 locations in Cardiff and the Vale of Glamorgan receiving more than 300 support calls per day. This role is ideal for someone with general support experience and a high level of inter personal skills, with the ability to discuss a wide range of complex technical issues with a broad spectrum of More ❯