IT Specialist Team Leader
- Hiring Organisation
- Flotek
- Location
- Bridgend, Wales, United Kingdom
- Employment Type
- Permanent Contract, On-site
- Salary
- £37,000
technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...