4 of 4 Contract Customer Experience Jobs in Warwickshire

Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal) About the Role: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents … and enhances the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with subject matter experts, operational teams, and technology partners to ensure our … knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities : - Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. - Collaborate with teams to gather information and translate complex processes into easy-to-understand content. - Ensure all content is up-to-date More ❯

Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog in the Electricity Power Calculation space and is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO will be the Power system engineers main advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … Electricity Transmission industry Experience in leading product development teams & Stakeholder Management SAFe Trained/Certified Experience in best practice digital techniques including a broad understanding of digital CX best practice. Excellent delivery focus Ensure we deliver a quality product to market on time to budget. Ability to anticipate business and strategic evolution. Attention to detail. Ability to multi More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer … insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. . Responsibilities of the Data Engineer will include: * Design, build, and maintain scalable data pipelines to support customer service operations * Migrate and modernise legacy data … systems to cloud-based solutions * Integrate data from CRM systems and customer touchpoints into cloud platforms * Ensure data quality, consistency, and availability for reporting and analytics * Collaborate with Data Analysts to deliver actionable insights * Develop and maintain documentation for data architecture, workflows, and processes * Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations * Support automation of More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯