2 of 2 Contract Customer Experience Jobs in Warwickshire

to continuously validate new ideas and improvements. You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end … this role offers valuable experience and excellent growth opportunities, it is not a permanent position. Key Accountabilities and Responsibilities Customer Centricity Guardianship within and across all VCS CX Workstreams Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream, guiding teams towards prioritizing customer satisfaction and loyalty resulting in an increase … and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of social media listening for customer More ❯

use automation frameworks to create and refine test scripts. What You Will Bring: • Expertise in test facility and test part preparation, with a strong understanding of data acquisition systems. • Experience in data analysis and reporting, with a natural problem-solving mindset and a structured approach. • Proficiency in Microsoft Office for creating plans, graphs, and process documents. • A degree in … the company’s commitment to delivering excellence in engineering and innovation. Your work will directly support the development of cutting-edge software solutions, ensuring compliance with regulations and enhancing customer experiences. This is a role that values collaboration, resilience, and a results-driven mindset, offering you the chance to thrive in a highly dynamic environment. Location: This exciting opportunity More ❯