1 of 1 Contract CRM Jobs in West London

workflows. Understand the relationship between contacts, customers, and cases. Create and update cases through Amazon Connect functionality and APIs. Integrate Cases with external CRM, case-management, or customer-service platforms. Design Contact Flows that create, retrieve, update, or associate cases where appropriate. Support agent workflows involving multiple contacts against … Configuring task routing and queues. Creating follow-up tasks from customer interactions. Using Tasks for asynchronous customer-service activities. Integrating Tasks with Lambda, APIs, CRM platforms, and other AWS services. Designing workflows where a voice/contact interaction creates subsequent agent work. Managing task priorities, expiry, routing, and agent assignment. ...