4 of 4 Contract Customer Service Jobs in West London

Developer to design, develop, configure, integrate, and support solutions built on Amazon Connect. The role requires strong hands-on experience across contact-centre functionality, customer journeys, Cases, Tasks, Contact Flows, routing, integrations, APIs, and AWS services. The successful candidate will be comfortable translating business and customer-service …/reusable flow design. Queues, routing profiles, agents, users, security profiles, and hours of operation. Contact Centre voice and telephony configuration. IVR and self-service customer journeys. Inbound and outbound contact handling. Customer Profiles and customer data integration. Contact Trace Records (CTRs) and contact history. Call ...

Service Desk Lead Rate - £450 - £500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic … opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high ...

. This is a hands-on banking technology delivery role, responsible for taking the implementation from design and build through integration, testing, security assurance, customer migration, staged rollout, full release and transition into BAU. The new digital banking channel will be based on Temenos Digital , integrated with the Bank … delivery plan and critical path, manage multiple technology vendors and the systems integrator, and ensure the implementation delivers a secure, compliant and high-quality customer experience. This is not a generic IT Project Manager role. We are specifically looking for someone who has personally delivered a customer-facing ...

departments and suppliers and will cover development from initial research to production deliver. You will manage and coordinate response as required to customer queries and complaints, bringing to a satisfactory close. You will ensuring the technical department delivers to schedule and to the standard required. Ranges covered will include … product development. Maintains fabric library, ensures consistency across suppliers. Drive block & grading reviews to ensure excellence of fit across the sizes inline with our customer and brand. Makes informed decisions on updates, cascading to suppliers and other techs as appropriate. Utilises tools such as reviews, store feedback and returns ...