2 of 2 Contract ITSM Jobs in West London

transfer, upskilling and team development programmes that reduce reliance on third parties and keep platforms evolving from within Strong working knowledge of ServiceNow capabilities, ITSM, ITOM, CMDB, CSM, workflow automation and integration concepts Commercial acumen, experience with licence strategy, business case management, vendor governance and cost transparency Exceptional stakeholder management ...

Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will … role model within the Digital Services function, promoting best practice and professional standards. Required Experience & Skills Strong experience working within IT Service Management environments and service delivery functions. Previous experience leading or managing a Service Desk team. Proven background in customer-focused service delivery. Experience of managing and coordinating projects. ...