Product Service Lead - 12M FTC
- Hiring Organisation
- Football Association Limited
- Location
- Wembley, London, United Kingdom
- Employment Type
- Contract, Work From Home
fantastic opportunity to make a visible impact within one of the world's most recognised sporting organisations. What will you be doing? IT Service Management: Oversee the delivery and continual improvement of the FA's IT services, ensuring they remain aligned with organisational priorities. Partner with business units and customers … understand their needs, set and monitor Service Level Agreements to maintain high-quality support Implement and govern core ITSM processes, including incident, problem, change, and configuration management. Own, manage, and continuously improve Problem Management within our Product Management functions. Stakeholder Management: Build strong relationships with project teams, service owners, suppliers ...