IVR Customer Experience Designer
- Hiring Organisation
- PCR Recruitment Limited
- Location
- West London, London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £400 - £430 per day
candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for improvement and design future-state customer interactions. Key Responsibilities Design and optimise end-to-end IVR customer journeys and call flows. Create and maintain flow … have previously worked as: IVR Designer Voice Journey Designer Contact Centre CX Designer Customer Journey Designer (Voice) Conversational Designer Contact Centre Flow Designer Voice UX Designer Amazon Connect Designer This role would suit someone who enjoys solving customer experience challenges, simplifying complex journeys and improving how customers interact with ...