2 of 2 Contract Support Team Leader Jobs in West Malling

provide technical support to clients of Juvo IT and technical oversight and mentoring to the team To meet the Service Desks agreed targets through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk … team this includes maintaining up-to-date and accurate Service Desk records. To have a commercial awareness in relation to client and Juvo IT business risk and to handle each client in relation to their needs. There is a need to be able to work on specific allocated ...

through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk team this includes maintaining up-to-date and accurate Service Desk records. To have a commercial awareness in relation to client and Juvo IT business … timescales this may include the need for client site visits as and when required. To provide technical guidance to the small Service Desk team and if required allocate tickets on the Service Desk system taking into consideration the skill-set of each team member, and mentor ...