2 of 2 Contract 2nd Line Support Jobs in the West Midlands

1st Line/2nd Line Support Engineer (IT Support, Windows, Mac OS, ServiceNow, Azure) £200/day Inside IR35 Onsite in Leamington Spa A 1st Line/2nd Line Support Engineer (IT Support, Windows11) is required by a global leader in its … in Leamington Spa and 1 day per week in Bicester . Youll need the following experience to be considered: Proven track record in a 1st line/2nd Line Support Engineer or IT Support role Hands-on experience supporting Windows 11 environments Proficient in using ServiceNow for incident and service management … modern workplace tools. While not essential, certifications such as CompTIA, or ITIL will be looked upon favourably. In this role, youll provide on-site 1st Line/2nd Line desktop support across Windows and Mac environments, managing user accounts and resolving incidents through ServiceNow . You'll troubleshoot hardware, system, and network issues More ❯

The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation … company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all … other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line More ❯