6 of 6 Contract Actionable Recommendations Jobs in the West Midlands

systematic approach to gathering customer insights through continuous research, competitor & Voice of Customer analysis. Engage others in the team with proactive customer feedback collection and sharing Translate insights into actionable recommendations, advocating for changes that will directly impact customer satisfaction and loyalty Communicate key insights and action requirements in a convincing and engaging manner to decision makers Customer … comprehensive customer journey maps that encompass customer touchpoints, emotions, and opportunities based on insights Regularly review and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers More ❯

Skills and Experience: Essential: - Experience conducting usability studies and user testing - Understanding of core principles of user-centred design and interaction - Ability to identify usability issues and make clear, actionable recommendations - Confident in testing physical, digital and immersive prototypes - Strong communication skills with the ability to present findings effectively - Proactive and collaborative mindset, comfortable working in agile delivery More ❯

Skills and Experience Required: Experience conducting usability studies and user testing. Understanding of core principles of user-centred design and interaction. Ability to identify usability issues and make clear, actionable recommendations. Confident in testing physical, digital and immersive prototypes. Strong communication skills with the ability to present findings effectively. Proactive and collaborative mindset, comfortable working in agile delivery environments. More ❯

priorities, and the pressures of live incidents. Skilled at capturing end-user requirements from diverse roles, from senior officers to frontline responders. Able to translate operational needs into clear, actionable recommendations for both technical and non-technical stakeholders. Comfortable engaging with senior leadership, technical delivery teams, and frontline staff, adapting style as needed. Experienced in managing operational change More ❯

methods to assess digital interfaces. - Collaborate with UX Designers to identify friction points and recommend improvements to usability and flow. - Capture and communicate user insights in a clear and actionable format to support design decisions. - Contribute to the creation of benchmarking insights, user personas, and attribute tracking. - Actively participate in sprint planning, maintain relevant testing documentation, and support early … What You Will Bring: - Proven experience conducting usability studies and user testing. - Strong understanding of user-centred design principles and interaction design. - Ability to identify usability issues and provide actionable recommendations. - Excellent communication skills to present findings effectively to multidisciplinary teams. - A proactive and collaborative mindset, comfortable working in an agile environment. In this role, you will play a More ❯

methods to assess digital interfaces. - Collaborate with UX Designers to identify friction points and recommend improvements to usability and flow. - Capture and communicate user insights in a clear and actionable format to support design decisions. - Contribute to the creation of benchmarking insights, user personas, and attribute tracking. - Actively participate in sprint planning, maintain relevant testing documentation, and support early … What You Will Bring: - Proven experience conducting usability studies and user testing. - Strong understanding of user-centred design principles and interaction design. - Ability to identify usability issues and provide actionable recommendations. - Excellent communication skills to present findings effectively to multidisciplinary teams. - A proactive and collaborative mindset, comfortable working in an agile environment. In this role, you will play a More ❯