2 of 2 Contract Customer Experience Jobs in the West Midlands

Contact Centre Project Manager to lead and deliver end-to-end contact centre transformation and operational improvement initiatives. The ideal candidate will have strong experience managing projects involving Genesys contact centre platforms and Nuance solutions, working closely with business stakeholders, vendors, and technical teams to ensure successful delivery. … project status reports and documentation. Required Skills & Experience: Proven experience as a Project Manager delivering contact centre/customer experience (CX) projects. Strong hands-on project experience with Genesys contact centre platforms (Cloud, Engage, or equivalent). Experience working with Nuance technologies (IVR, speech ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESLs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESL systems. Follow detailed installation plans and scripts for precise setup. ...