3 of 3 Contract Customer Experience Jobs in the West Midlands

Business Analyst - Digital, Marketing, Data, Customer Journey, Data, System Implementation Birmingham, Hybrid 2-3 days per week depending on phase of project Fixed Term Salaried position - £55,000 - £65,000 We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type … including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail/Customer interaction type CRM/Marketing environments will be a big benefit. Responsibilities: - Analyse and interpret business processes, customer interactions and touchpoints to enhance … CRM strategies and improve customer experience. - Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools. - Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements. - Develop requirements for reporting and dashboards. - Work closely with Data Engineering teams to elicit data migration requirements for migration to new More ❯

detail-focused eCommerce Website Manager to help us manage the daily operations of our website. This is a great opportunity for someone with 23 years of eCommerce or digital experience looking to take the next step in their career. In this role, youll take ownership of day-to-day website operationsmanaging content updates, launching promotions, fixing errors, and ensuring … the design, tech, and marketing teams to troubleshoot and resolve site issues quickly ? Run basic site performance checks and help report on campaign outcomes ? Support ongoing improvements to the customer experience based on feedback and analytics ? Respond to security and website performance issues. What Were Looking For: ? 23 years of experience in a digital or eCommerce role … skills ? Understanding of basic SEO and eCommerce merchandising best practices ? Comfortable analysing data and making fast, informed decisions ? Confident presenting ideas and updates at all levels of the business ? Experience managing external marketing or promotional campaigns ? Bonus: familiarity with Google Analytics, Excel, or basic HTML/CSS Benefits What's in it for you? Please take the time to More ❯

Do you enjoy building impactful marketing strategies that enable partner growth and drive revenue? Are you confident creating content and campaigns that speak to diverse verticals and customer needs? Have you worked within the CCaaS, UCaaS, Telecommunications or SaaS space and understand the unique demands of the Channel? If the answer is yes to any of the above, keep … the nuances of the Contact Centre space. This role is ideal for someone who thrives in a fast-paced, hands-on environment. Ideally, you will have 5+ years of experience in channel marketing through resellers, VARs, and MSPs within the telecommunications, communication software, CCaaS, or AI SaaS sectors. Key responsibilities: Collaborate with internal stakeholders to develop marketing content and … refine messaging, channels, and approach for improved ROI. TelXL are an award-winning SaaS provider, working with Resellers, Partners and Clients to create innovative contact centre solutions that enhance customer experience. With over 20 years in the communications industry, we offer AI empowered Omnichannel products that are designed to make all interactions between businesses and customers feel exceptional, but More ❯