5 of 5 Contract Customer Experience Jobs in the West Midlands

to continuously validate new ideas and improvements. You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end … this role offers valuable experience and excellent growth opportunities, it is not a permanent position. Key Accountabilities and Responsibilities Customer Centricity Guardianship within and across all VCS CX Workstreams Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream, guiding teams towards prioritizing customer satisfaction and loyalty resulting in an increase … and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of social media listening for customer More ❯

Engineer to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for our client's vehicles. You will co-ordinate the SVO and Core Attribute teams to … and progressed as necessary. Key Interactions: SVO Vehicle Engineering. SVO Attribute PAT Leaders and Teams. FMA. Product engineering COCs. Marketing & Program Teams. Product character and performance. Knowledge, Skills and Experience Required: Applicants should be educated to Degree level or be able to show a track record of relevant experience for the job. Previous experience of problem-solving … tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Manufacturing. Experience in working with Customer facing attribute delivery. Experience of PCDS and all engineering planning and delivery processes is essential i.e. RMDV, Virtual Series. Ability to negotiate with other functions to achieve objectives. Good leadership More ❯

initially The Product Owner (PO) is the Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO is the team's primary customer advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer - Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … deliver a quality product to market. Ability to anticipate business and strategic evolution. Attention to detail. Experience in best practice digital techniques including a broad understanding of digital CX best practice. SAFe Trained/Certified excellent written and verbal communication skills Quick learner, takes ownership and is not afraid to ask question More ❯

Engineer to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for our client's vehicles click apply for full job details More ❯

use automation frameworks to create and refine test scripts. What You Will Bring: • Expertise in test facility and test part preparation, with a strong understanding of data acquisition systems. • Experience in data analysis and reporting, with a natural problem-solving mindset and a structured approach. • Proficiency in Microsoft Office for creating plans, graphs, and process documents. • A degree in … the company’s commitment to delivering excellence in engineering and innovation. Your work will directly support the development of cutting-edge software solutions, ensuring compliance with regulations and enhancing customer experiences. This is a role that values collaboration, resilience, and a results-driven mindset, offering you the chance to thrive in a highly dynamic environment. Location: This exciting opportunity More ❯