2 of 2 Contract Customer-Centricity Jobs in the West Midlands

validate, invalidate, or challenge implementation decisions unexpectedly. Moreover, these sources often conflict with one another. POs balance these perspectives by understanding the needs that drive them, remaining customer-centric, respecting capacity allocations, evaluating the cost of delay, and collaborating with stakeholders and teams to make implementation decisions that produce the most favorable outcomes. Elaborate Stories - Stories … execution. During iteration planning, backlog refinement, iteration reviews, team retrospectives, and team syncs, the PO provides crucial feedback on the team's work from an outside-in, customer-centric point of view. By participating in PO Sync and System Demos, the PO helps the team satisfy dependencies, demonstrate incremental value, and maintain cadence with the ART. … backlog refinement, iteration planning, and iteration reviews, and with the ART during PI planning, system demos and, if applicable, Inspect and Adapt events. Evolve solution design - Frequent, customer-centric feedback cycles fuel the Plan-Do-Check-Adjust cycle that enables continuous value delivery and the ongoing, relentless improvement of the value stream itself. By gathering and More ❯

it is not a permanent position. Key Accountabilities and Responsibilities Customer Centricity Guardianship within and across all VCS CX Workstreams Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream, guiding teams towards prioritizing customer satisfaction and loyalty resulting in an increase to CLV … customers to measure customer satisfaction and loyalty Manage the monitoring of social media listening for customer sentiment Conduct regular reviews of customer-centric KPI data, identifying trends and areas for improvement, and sharing insights with relevant teams. Stakeholder Coordination Act as a central point of contact for all stakeholders involved More ❯