1 of 1 Contract Digital Strategy Jobs in the West Midlands

Job summary A dynamic and pivotal role has arisen within our Digital Team to lead and develop a talented service desk team to assist with the implementation of the new Electronic Patient Record (EPR) system . This will be an ideal opportunity to shape our service delivery and make … Design, Service Transition, Service Operation, and Continual Service Improvement. Main duties of the job Main duties will be: o Delivery of a customer focused Digital Service Desk for all service users o Manage a team of IT Engineers and Service Desk agents including their workload. o Manage incidents and … staff and processeso Continual service improvement within the Service Desk using performance reports, audits and service feedback. o To work and collaborate with other Digital staff to ensure the smooth operation of the delivery and consumption of Digital services. o To engage with clinical and non-clinical staff More ❯