IT Operations Manager
- Hiring Organisation
- Big Red Recruitment
- Location
- Warwickshire, United Kingdom
- Employment Type
- Permanent Contract
- Salary
- £65,000
management system that will let the business scale. You will sit on the senior leadership team, with a clear route to a Head of Operations role and you will: Design and embed processes and documentation across operations Lead the rollout of Halo for tickets, SLAs, escalations and knowledge … Manage a small technical team plus outsourced service desk and NOC partners Report operations KPIs to the leadership team every month What you will bring: Service delivery or operations management in an IT services, MSP or ISP business ITIL style process design and a real ...