2 of 2 Contract IT Technician Jobs in the West Midlands

IT Support Technician//2nd Line//Birmingham//£20-23/hour (Umbrella)//up to 5 months REED Technology are working with a client who are looking for someone to join a dynamic team as a Desk Side & Technology Support Analyst based in Birmingham. This contract offers a stable and rewarding opportunity … for an experienced IT professional who thrives in a hands-on support environment. Key Responsibilities: * Manage and resolve 2nd line incidents and requests via ServiceNow * Deploy and support IT hardware across offices/sites * Troubleshoot hardware, software & telephony issues * Support office moves, project setups, and AV/conference room tech * Maintain IT stock rooms and manage asset … lifecycle * Act as an escalation point for local and regional IT issues Experience required * Experience in corporate IT support * Strong customer service and communication skills * Hands-on experience with desktops, laptops, and telephony systems * Good knowledge of ITSM tools (ServiceNow preferred) * Valid UK driving license (travel to regional sites required) Desirable: * Microsoft Certifications/ITIL Foundation * Experience with More ❯

The role of the National IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.Due to the nature of this work, the role is primarily based at the head office in Atherstone, although some travel may … maintaining information in an asset management system. Perform regular stock checks. Test equipment returned and recycle for use in the business. Arrange repairs with hardware vendors Build and handover IT devices to our end users. Support and physically install equipment onsite. On-site Regional support for rollouts/new Regions (some UK, and European travel may be required). More ❯