3 of 3 Contract ITSM Jobs in the West Midlands

Work closely with stakeholders to define workflows, custom fields, reporting dashboards and marketplace add-ons. Provide technical guidance and support across Agile, DevOps and ITSM-aligned delivery environments. Expereince required: At min 3-5 Years of experience in Atlassian solution delivery, working on Application Engineering related activities Hands on Experience ...

Experience - Project Planning & Tracking experience - IT Project Delivery experience (incl. Infrastructure, Security and/or Cloud Tech) - Resource Management & Augmentation - RAID Log Management - IT Service Management experience - Stakeholder Engagement & Management - Risk Analysis - Prince2/APM (or similar) certified For more information or immediate consideration for this opportunity, please contact Charlie ...

burst analysis Optimise search and platform performance (workload rules, DMA, summary indexing, scheduling hygiene, concurrency tuning) Implement intelligent alerting and automated routing into ITSM and ChatOps platforms, including enrichment, suppression windows, and maintenance scheduling Govern data ingestion and security controls (RBAC, retention, PII handling, TLS, token governance, index and role … Solid security and compliance knowledge (TLS/mTLS, certificate/token hygiene, PII controls, auditability, role/index mapping) Automation and integration expertise across ITSM, ChatOps, webhooks, CMDB enrichment, and AIOps tooling ...