2 of 2 Contract Internal Audit Jobs in the West Midlands

risk when acquiring goods and services. They are seeking a Governance & Regulatory Change Manager to support the delivery of key regulatory, risk and audit-related initiatives across the GS&SM function. Working closely with policy owners, risk teams, audit partners and senior stakeholders, you will help shape solutions … regulatory environment and has experience delivering change, managing stakeholders and translating regulatory requirements into practical business outcomes. Key Responsibilities Lead the delivery of regulatory, audit and risk remediation activities across GS&SM. Translate external reviews, gap assessments and regulatory findings into clear delivery plans and actionable outcomes. Partner with ...

receive the right outcome. Key Responsibilities Managing the customer complaints programme, ensuring complaints are properly logged, investigated and responded to in line with internal standards and relevant regulations. Personally handling informal and formal complaint responses with professionalism, empathy and attention to detail. Analysing complaint trends and identifying opportunities … corrective action and continuous improvement. Reviewing call recordings and Body Worn Video footage to establish facts and support complaint investigations. Liaising with internal stakeholders, legal representatives and regulators where required. Managing Subject Access Requests (SARs) and working with internal systems and colleagues to obtain relevant information. ...