4 of 4 Contract Journey Map Jobs in the West Midlands

insights to define user needs, current pain points, and opportunities for service improvement. Create and maintain key UCD artefacts such as service blueprints, journey maps, ecosystem maps, process flows, and prototypes. Collaborate within a multidisciplinary delivery team (researchers, PMs, interaction designers, developers, policy specialists). Ensure all service ...

your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed ...

your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed ...

roles, environments, motivations, pain points, and digital behaviours Design and validate "Day in the Life" scenarios for each persona Create end-to-end journey maps highlighting IT touchpoints and user experience gaps Analyse qualitative (interviews, surveys) and quantitative inputs (telemetry, system usage) to derive insights Produce strategic … conduct interviews, surveys, and usability research Capture user behaviours, digital dexterity, mobility needs, and pain points Support creation of personas, empathy maps, and journey maps Validate persona assumptions through data and user feedback loops Key Deliverables Minimum of 6 STW approved personas Persona profiles, journey maps ...