Walsall, West Midlands, United Kingdom Hybrid / WFH Options
Echo
communication of quality metrics to stakeholders and clients. Excellent client relationship management skills, with a track record of building trust, understanding client needs and providing regular updates. Familiarity with Salesforce testing and integration is highly desirable. Skills & Qualifications: Proven experience as a Test Manager or similar role in software testing. Strong knowledge of software development lifecycle (SDLC) and testing methodologies. More ❯
attention to detail. Ability to simplify complex information and present it clearly. Experience working in a Customer Service or Contact Centre environment. Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence). Strong organisational and time management skills. Self-motivated and proactive. Experience working in a Customer Service environment is essential, with a strong understanding of service operations and More ❯
attention to detail. - Ability to simplify complex information and present it clearly. - Experience working in a customer service or contact centre environment. - Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence). Strong organisational and time management skills. Self-motivated and proactive. - Experience working in a customer service environment is essential, with a strong understanding of service operations and More ❯
attention to detail. - Ability to simplify complex information and present it clearly. - Experience working in a customer service or contact centre environment. - Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence). Strong organisational and time management skills. Self-motivated and proactive. - Experience working in a customer service environment is essential, with a strong understanding of service operations and More ❯
acquisitions. Your work will directly impact how aerospace support is delivered - from managing customer interactions to migrating essential documentation. Your Responsibilities as part of the team As part of Salesforce Administration, you will manage inboxes for Technical Publications & Support, validate customer accounts and domains, assign and update Salesforce cases, and support PHConnect sign-ups and document access. In Document Migration … pub documents using SGML tools such as PTC Arbortext and Framemaker, and create and update illustrations in IsoDraw. What You Bring to the Table You should have experience with Salesforce case management and be familiar with SGML editing tools and technical illustration software. Strong organisational and communication skills are essential. Salesforce experience SGML tools Ready for Takeoff? Apply now and More ❯
