2 of 2 DemandTrendContract Support Manager Jobs in the West Midlands

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative … solutions and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support for customers across all software platforms. Develop and implement strategies to improve operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software More ❯

Job summary The post holder will work as part of a dynamic team to provide an effective project support to help the Black Country Pathology Service (BCPS) Pathology IT team deliver theirs and partner Trust plans. The BCPS Pathology IT team are a national award winning team and provide technical and project management support to the pathology network … in the Black Country. A new avenue for the IT team is to provide support to neighbouring pathology networks and Trusts to deliver transformation programmes and this role will be central to delivering that support. Main duties of the job Maintain constructive relationships with a broad range of internal and external stakeholders. Support management of the Programme plan … and implement data collection systems that will provide accurate and timely data. Present information and issues to team members, internal and external stakeholders as required. To liaise with other support officers to share best practice. Manage and undertake business and process analysis and reporting of findings Supporting training and communication for projects and service change Coordinate and support More ❯