2 of 2 Contract Change Management Jobs in West Sussex

embarking on a major operational transformation programme and is seeking a Customer Operations Process Manager to support the deployment of a new Case Management system (ServiceNow) into their Contact Centre operations. This role will sit at the heart of operational change, process ownership, and technology adoption, ensuring … Ownership Lead and own customer operational processes within the Contact Centre. Ensure processes are designed, documented, optimised, and embedded effectively across teams. ServiceNow Case Management Deployment Play a critical part in deploying a Case Management solution (ServiceNow) into the Contact Centre. Work closely with Technology and the Product ...

travel industry, is looking for an experienced Project Manager who can confidently lead the delivery of high-impact digital projects across Technology and Business Change, with the ability to flex effortlessly between Agile and Waterfall approaches. Requirements: * 5+ years as a Project Manager * Demonstrable experience in stakeholder engagement … influencing * Experience leading tech-enabled business change * Solid change management instincts - ensuring smooth adoption across people and processes * Practical Agile experience - ideally with Scrum, Kanban, or SAFe * Demonstrable experience of budget ownership and financial reporting * Clear communicator with the ability to influence and solve problems under pressure ...