IT Delivery Lead
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Haywards Heath, West Sussex, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
experienced Interim Delivery Lead to drive momentum, strengthen governance, and ensure high-quality outcomes across: Customer Journey redesign (including Simpler Recycling CX) Website redesign on LocalGov Drupal AI service development pilots with strong human oversight Key responsibilities Orchestrate delivery across customer journeys, website and AI pilots-managing scope … build trust with Members, senior officers, frontline teams and suppliers; communicate progress clearly and pre-empt risks. Track benefits and report: define success metrics (customer effort, resolution times, accessibility, channel shift) and provide regular reporting to Programme Board and SMT. What you'll need to succeed Essential experience ...