10 of 10 DemandTrendContract Customer Service Jobs in West Yorkshire

excellent team member with effective communication skills across all platforms and work alongside the wider Medical Education Team. They will be able to provide expert technical advice and support service users, faculty, and course directors in the development of new courses/educational events. The Education and Simulation technician will have the ability to make decisions that are not … trouble shoot and problem solve. They will be able to independently support in- situ education delivery across the trust in a variety of clinical areas, and provide high quality customer service to educators, faculty, trainees, and the wider educational team during educational delivery. They will maintain the high standards of customer service within the Medical Education … Service and ensure a high level of quality in all aspects of their work. The post holder will produce high quality comprehensive written technical guides for educational events and courses, and ensure they are kept up to date. They will be responsible for the ordering of kit and consumables for across the MEL estate, and arranging the maintenance and More ❯

work in a hybrid environment, providing flexibility and a healthy work-life balance. Key Responsibilities: Provide expert 1st line support for macOS, applications, and hardware, including peripherals. Deliver outstanding customer service and technical assistance, ensuring a positive experience for all users. Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross … functional teams to identify and implement potential service improvements. Develop and maintain comprehensive macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practises. Stay updated with the latest macOS updates, features, and security patches. Act as a technical expert within Colleague IT Services, providing guidance and support. Utilise ServiceNow to analyse the impact of … the Mac Support service, managing critical issues and providing operational support to Service Desk analysts. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and key metrics are met. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep knowledge of JAMF and Apple Business Manager. Proficiency in troubleshooting and More ❯

Job summary A new and exciting opportunity has arisen to join the MY Digital Service Desk team as a Digital Service Desk Analyst at The Mid Yorkshire Teaching NHS Trust. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first line support to staff via telephone, remotely and in person … providing users with excellent service and support to deliver their roles safely and effectively. We are looking for a friendly, motivated and enthusiastic individual who is passionate to deliver high-quality, customer-focused first-line IT support and contribute to its ongoing development. This is a fixed term, full time position working Monday to Friday, within the hours … of 08.00am - 10.00pm. Main duties of the job To deliver a comprehensive range of high-quality, customer-focussed first-line IT support to staff and affiliates of the Trust. To interpret and investigate enquiries and provide guidance from initial contact through to resolution ensuring that that all IT enquiries are handled efficiently and effectively, in line with Trust standards More ❯

CSOU and provides centralised security monitoring across both NHS England and the wider health and care system in England. The CSOC consists of Protective Monitoring, Threat Operations, Incident Management, Service Operations and Engineering. To support our strategy to improve NHS cyber resilience, we are recruiting for a Senior Security Analyst who specialises in Service Delivery Management as part … of the CSOC Service Operations team. The post of Senior Security Analyst for Service Delivery has been awarded a Recruitment and Retention Premia (RRP) in response to current labour market conditions. In recognition of this, the role attracts an additional monthly RRP payment equal to 20% per annum. Please be aware that RRP is non contractual and subject … to review. Main duties of the job As a Senior Security Analyst for Service Delivery, you will manage the relationships with all CSOC customers, ensuring that the CSOC capability and service levels are aligned to their needs and expectations: Primary CSOC customer engagement for all monitored systems. Produce regular service reports for customers, chair regular service More ❯

A leading provider of financial services is seeking a solid and reliable macOS Engineer. This is an exciting opportunity for an experienced MAC engineer to help build a support service for our Apple MAC estate. Key Responsibilities Provide expert 1st line support for macOS, applications and hardware including peripherals.Deliver outstanding customer service and technical assistance.Troubleshoot and resolve … complex technical issues related to macOS, software applications, and network connectivity.Collaborate with cross-functional teams to identify and implement possible service improvements.Develop and maintain macOS troubleshooting guides.Train and mentor junior IT staff on macOS support and best practices.Stay current with the latest macOS updates, features, and security patches.Act as a point of technical expertise within Colleague IT Services.Utilise ServiceNow … to analyse impact of the Mac Support service, processes and procedures, taking ownership of any critical issues/complaints and provide operational support to the Service Desk analysts.Support the day-to-day management of the wider service desk whilst supporting management in delivering the overall service, ensuring departmental SLAs and important metrics are attained. Skills required More ❯

A leading provider of financial services is seeking a solid and reliable macOS Engineer. This is an exciting opportunity for an experienced MAC engineer to help build a support service for our Apple MAC estate. Key Responsibilities Provide expert 1st line support for macOS, applications and hardware including peripherals. Deliver outstanding customer service and technical assistance. Troubleshoot … and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross-functional teams to identify and implement possible service improvements. Develop and maintain macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practices. Stay current with the latest macOS updates, features, and security patches. Act as a point of … technical expertise within Colleague IT Services. Utilise ServiceNow to analyse impact of the Mac Support service, processes and procedures, taking ownership of any critical issues/complaints and provide operational support to the Service Desk analysts. Support the day-to-day management of the wider service desk whilst supporting management in delivering the overall service, ensuring More ❯

At least 2 years' experience in a procurement role (Nice to have) Experience with Dynamics 365 and FreshService Experience with service desk, procurement, and asset management tools IT Procurement Specialist - Leeds (On-Site, Not Remote) 12 months FTC We're working with a global consultancy operating across natural resources, infrastructure, and property markets, to find an IT Procurement Specialist … managing supplier relationships to processing requests for IT equipment, software, mobile phones, and more. What you'll bring At least 2 years' experience in a procurement role Experience with service desk, procurement, and asset management tools Strong IT skills, particularly Microsoft Office 365 Excellent customer service, communication, and organisational skills A commercial mindset, including understanding total cost More ❯

managing supplier relationships to processing requests for IT equipment, software, mobile phones, and more. What you'll bring At least 2 years' experience in a procurement role Experience with service desk, procurement, and asset management tools Strong IT skills, particularly Microsoft Office 365 Excellent customer service, communication, and organisational skills A commercial mindset, including understanding total cost More ❯

1st Line Support - 6-Month Contract – Wakefield VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an upcoming project. This is a fantastic opportunity for someone early on in their IT career to gain valuable experience in an IT Support environment and learn some new … Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory. Mobile Device Management (MDM)/(experience supporting mobile devices) Good communication and customer service skills Ability to work in a fast-moving environment Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract Rate: £115 per day More ❯

to work with this global organisation. In this fully office-based role, the successful applicant will have; A minimum of 2 years' experience working within a procurement environment Excellent customer service skills Excellent organisational, written, and oral communication skills Strong IT skills - proficient in the use of Microsoft Office 365 Commerciality - including total cost of ownership, driving commercial More ❯