4 of 4 Contract Customer Service Jobs in West Yorkshire

remain available to frontline services. Responsibilities: Provided 2nd line support across desktop, laptop, mobile, and application issues Investigated and resolved escalated incidents from the service desk within agreed SLAs Supported user account management within Active Directory and Office 365 Assisted with device builds, configuration, and deployment of end user … Office 365 (user admin, troubleshooting) Good understanding of desktop and laptop support Experience working within a ticketing system and ITIL environment Strong troubleshooting and customer service skills Previous public sector experience highly desirable ...

this role, you will: Plan, forecast and allocate resources across services and programmes Monitor utilisation, capacity and skills availability across teams Work closely with service managers and project leads to understand demand and resolve constraints Produce insightful reporting on resource usage, shortages and future demand Coordinate resource sharing across … management methodologies and resourcing approaches Ability to analyse data and produce meaningful reports Excellent stakeholder engagement and negotiation skills Commitment to high levels of customer service Experience Significant experience in resource management within a complex organisation Experience working across both operational and project-based environments Guidant, Carbon60, Lorien ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...