2 of 2 Contract User Experience Jobs in West Yorkshire

consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service (GDS) experience. Key Skills and 'must have' experience: Experience of GDS/Government Digital services Thorough knowledge of design thinking and user-centred design Experience leading service design projects with … balancing user needs, business requirements and technical constraints Ability to engage in usability testing to continuously iterate ideas and designs Keen interest in UX design best practices and trends, and how to incorporate these into deliverables Experience running workshops with our clients and present deliverables to senior stakeholders ...

Responsibilities Configure and maintain Amazon Connect telephony platform Design and implement call flows, queues, hunt groups, and ring groups Optimise contact centre performance and user experience Collaborate with stakeholders to gather requirements and deliver tailored solutions Troubleshoot and resolve technical issues promptly Requirements Minimum 2+ years of hands … experience with Amazon Connect Strong understanding of contact centre operations and telephony configuration Proven ability to design and implement complex call routing solutions Excellent problem-solving skills and attention to detail Why Apply? 100% remote working Opportunity to work on a cutting-edge telephony platform Join a forward-thinking ...