Service Desk Analyst - Must have an Active DV Clearance Overview - Service Desk Analyst We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst , you will play a key … role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities - Service Desk Analyst Manage and maintain service desk jobs, ensuring timely responses and escalations. Perform daily checklists, reporting any issues or risks to management. Handle account management tasks, including user provisioning and permissions. Manage incidents within the system environment and across designated boundaries. Proactively … suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Service Desk Analyst ITIL v3 Foundation certification (minimum). Strong IT service desk background with experience in ITSM tooling such as Remedy. Proficiency with MS Office tools. Excellent communication and problem-solving skills. Desirable: experience working with More ❯
IT Infrastructure analyst urgently required for my client in Swindon. You’ll be the first point of contact for technical issues, providing troubleshooting, system support, and guidance to staff. This role is ideal for someone with strong problem-solving skills, excellent communication, and a genuine interest in technology. You will be providing hands on support and technical engagement orientated around More ❯
Service Desk Analyst - Must have an Active DV Clearance Overview - Service Desk Analyst We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services click apply for full job details More ❯
CK Group are recruiting for a IT Service Delivery Analyst to join a global healthcare provider to hospitals, clinics and homes in Swindon on a contract basis for 12 months initially. Salary: £15.38 - £17.43 per hour PAYE IT Service Delivery Analyst Role: Responsible for direct technical End User support, addressing hardware, software, & 1st level network issues Installs, configures, & maintains IT … world live better and healthier lives. Location: This role is based at our clients site in Swindon. Apply: For more information, or to apply for this IT Service Delivery Analyst please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only). It is essential that applicants hold entitlement to More ❯
Location: Corsham Duration: 6 months with possible extension Rate: Up to 450 per day via an approved umbrella company Brief overview on the role/project: The Service Desk Analyst services shall be responsible for the following Manage and maintain Service Desk jobs assigned by Service Desk Manager Respond to calls routed to the Level 4 Service Desk as swiftly More ❯
