Amazon Connect Engineer
- Hiring Organisation
- Vallum Associates Limited
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Contract
develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP / UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI / ML-driven automation using Amazon … Contact Lens, Transcribe, Kendra services Support CI / CD pipelines, Infrastructure as Code (Terraform / CloudFormation), and DevOps practices Monitor, troubleshoot, and optimize production environments, ensuring alignment with enterprise standards and cloud best practices Participate in architecture and design discussions, document solution designs, configurations ...