6 of 6 Contract ITIL Jobs in Wiltshire

primary liaison between service teams and Google service management functions. Oversee incident, problem, change, and request processes in line with OSM and ITIL best practices. Produce and maintain service reporting, dashboards, and performance metrics. Manage service reviews, escalations, and customer communications to ensure smooth operational outcomes. Drive service improvements … followed. Requirements Proven experience as a Service Manager in a cloud environment, ideally with Google Cloud Platform (GCP). Strong understanding of OSM/ITIL practices, service governance, and operational controls. Excellent stakeholder engagement skills, able to work across internal teams and with strategic technology partners. Strong analytical, reporting ...

able to begin work ASAP, hold transferable SC clearance and be happy on-site 2/3 days per week in Corsham. Requirements: ITIL Foundation Level qualified Experience implementing ITIL based practices (Incident, Problem etc) Demonstrable experience working within an ITSM environment using the ITIL framework Knowledge of ITSM governance ...

ensuring that VMware-based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. The role applies ITIL capacity management practices to proactively plan, monitor, analyse, and optimie compute, storage, and network resources across on premise and hybrid VMware environments. Key Duties … execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. Develop and maintain capacity plans, forecasts, and models for VMware environments. Ensure infrastructure capacity supports agreed SLAs Identify capacity risks, constraints, and performance bottlenecks before they impact services. Produce regular capacity and utilization reports, dashboards, and trend ...

cost-effective, reliable, and scalable way. Key Requirements: Active DV clearance (sole British national, transferable, meets NSV criteria). Strong experience in ITIL Capacity Management across VMware environments. Skilled in capacity planning, forecasting, and performance analysis. Familiarity with tools like vRealize Operations or similar. Background in Defence sector and ITIL ...

ensuring that VMware-based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. The role applies ITIL capacity management practices to proactively plan, monitor, analyse, and optimie compute, storage, and network resources across on premise and hybrid VMware environments. Key Duties … execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. Develop and maintain capacity plans, forecasts, and models for VMware environments. Ensure infrastructure capacity supports agreed SLAs Identify capacity risks, constraints, and performance bottlenecks before they impact services. Produce regular capacity and utilization reports, dashboards, and trend ...

ensuring that VMware-based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. The role applies ITIL capacity management practices to proactively plan, monitor, analyse, and optimise compute, storage, and network resources across on premise and hybrid VMware environments. Key Duties … execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. Develop and maintain capacity plans, forecasts, and models for VMware environments. Ensure infrastructure capacity supports agreed SLAs Identify capacity risks, constraints, and performance bottlenecks before they impact services. Produce regular capacity and utilization reports, dashboards, and trend ...