initiatives. Produce and distribute management information from servicemanagement tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). ITservice desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯
Support the production and distribution of Management Information from ServiceManagement Tooling. Mandatory skills: TILv3 Foundation minimum Competent with MS Office Automation Tools ITService Desk Experience Experience of ITSM tooling such as Remedy Strong Communication Skills Desirable skills: Experience of working with MOD deployed IT systems. If this is the role for you please submit your CV at your More ❯
processes across the team Supporting continuous improvement within the Service Support Office Key Requirements 2-5 years' experience in a PMO, project support, or analyst role Familiarity with ITServiceManagement and/or major government or defence programmes Strong communication and stakeholder engagement skills Proficiency in reporting tools (e.g., Excel, Power BI, or similar) A proactive and detail-oriented More ❯
We are seeking a Performance Lead with a background in managing ITServiceManagement (ITSM) projects and proven experience supporting the delivery of major defence programmes. Given the MOD C2 grade equivalency, this role would suit someone with approximately 3-5 years' relevant experience , ideally with exposure to complex public sector or defence environments. The successful candidate will be capable More ❯
