2 of 2 Contract ServiceNow Jobs in Wiltshire

ServiceNow Architect About the Role This role will be delivering complex ServiceNow programmes across UK Defence, Central Government and Policing. These environments are high-assurance, security-conscious and technically varied. We’re looking for a ServiceNow Technical Architect/Senior Technical Consultant to support platform design and delivery within these … programmes. If you hold active DV clearance and have strong ServiceNow experience within enterprise or public sector environments, this could be a great fit. What You’ll Be Doing You’ll support the design and implementation of ServiceNow solutions across a range of workstreams, contributing to platform architecture and ensuring ...

incidents and queries via multiple channels (e.g. phone, email, service portal) * Log, manage and update incidents and service requests using service desk systems (e.g. ServiceNow or similar) * Diagnose and resolve routine technical issues using standard procedures and knowledge bases * Escalate complex or unresolved issues to appropriate teams, ensuring accurate handover … e.g. Microsoft Office, desktop environments, access management) Desirable: * Experience working in an IT service desk or support environment * Knowledge of service management tools (e.g. ServiceNow, Remedy or similar) * Awareness of IT service management frameworks (e.g. ITIL) * Experience Supporting business systems or applications (e.g. HR, Finance, ERP systems) About UKSBS & Your ...