Customer Service Operations Team Leader
- Hiring Organisation
- Carlsberg Britvic
- Location
- Wolverhampton, West Midlands, United Kingdom
- Employment Type
- Contract
operations, resolving challenges quickly to maintain a positive customer experience. Analyse performance data, KPIs and trends to provide actionable insights and promote continuous improvement. Partner with Team Leaders to identify performance gaps and implement solutions that enhance service, quality and productivity. Ensure operational processes, policies and quality standards … organisational and prioritisation skills, balancing multiple demands while maintaining service levels. Effective team leadership skills, with the ability to motivate, develop, and improve performance. Continuous improvement mindset, focused on enhancing processes, efficiency, and customer experience. Effective communication skills, able to present data and insights clearly to stakeholders. ...