Junior IT Support Analyst (1st Line)
- Hiring Organisation
- Coburg Banks Limited
- Location
- Wolverhampton, West Midlands, United Kingdom
- Employment Type
- Permanent Contract, On-site
- Salary
- £27,000
problems, managing service desk tickets and escalating more complex issues where necessary. Key responsibilities will include: Providing first-line IT support via telephone, email, Microsoft Teams and the service desk. Troubleshooting issues relating to Windows 11, Microsoft 365, Outlook, Teams, printers, user accounts and connectivity. Logging … Preparing, configuring and deploying laptops, desktops and mobile devices. Supporting new starters, leavers and employee changes, including user account administration. Assisting with Active Directory, Microsoft Entra ID and Microsoft 365 administration. Installing approved software and supporting device updates and configurations. Maintaining accurate IT asset records ...