Head of Customer Service
- Hiring Organisation
- We Are Kenny
- Location
- Worcester, Worcestershire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 45,000 - 55,000 Annual
customer queries and complaints, supporting the team with effective resolution and decision-making. Promote open communication and regular feedback within the team to encourage continuous improvement. Oversee day-to-day customer service and operational performance across multiple brands, ensuring SLAs and service standards are consistently achieved. Oversee order processing … skills, with the confidence to manage complex customer issues and escalations effectively. Highly organised, data-driven, and solutions-focused, with a proactive approach to continuous improvement. Knowledge or experience of warehouse operations would be advantageous. Experience using CRM, e-commerce, ERP (e.g. NetSuite), and/or order management systems. ...