3 of 3 Remote Contract Customer Requirements Jobs

up to £511.29 p/d Umbrella inside IR35 Role purpose/summary Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/… requirements Understand the current as is processes Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of … phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA's in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout More ❯

days from office Duration: 3 months Description ITOM experience is mandatory Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Accountabilities Understand the current … as is processes Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams ? Identify areas of process and tooling improvement Ensure … phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BAs in other ITSM streams Take an active role in customer and stakeholder engagement sessions ? Take respective ownership throughout the More ❯

triage, presales and execution. Helping customers prioritise resources to maximise return on Investment Governance and Assurance: Ensure that projects/programmes align with the customer requirements, deliver value and are completed efficiently within scope, time, and budget constraints Business Growth: Work with the customer and account team … to identify and pursue new project and programme opportunities Contract Management: Develop a detailed understanding of the customer contract. Ensure project/programme delivery is undertaken in line with the customer contract and individual proposals Financial Management: Driving the successful delivery of the change portfolio to the agreed More ❯