eCommerce Success Manager
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Experis
Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … across teams. Analyze and manage alert systems software ensuring it is optimal and accurate to capture any issues Stakeholder Communication & Reporting Act as the main liaison between e-commerce, IT, and business stakeholders. Provide regular reporting and dashboards on open issues, progress, resolution rates, and trends. Escalate high-impact issues to senior management with clear context … Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical tools such More ❯
Employment Type: Contract
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