8 of 8 Remote Contract SLA Jobs

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

plans, major issue resolutions and production of root cause analysis. Ensure robust on/off boarding and integration of supply chain services and contractual SLA delivery, tracking operational performance and issues. Ensure that there is an effective and up-to-date Disaster Recovery Plan for ICT services, ensuring robust backup More ❯

plans, major issue resolutions and production of root cause analysis. Ensure robust on/off boarding and integration of supply chain services and contractual SLA delivery, tracking operational performance and issues. Ensure that there is an effective and up-to-date Disaster Recovery Plan for ICT services, ensuring robust backup More ❯

and packaging Own the configuration of systems and compliance against internal security standards Provide 3rd-line support and manage incident queues in line with SLA Drive improvements to platform performance, availability, and resilience What we're looking for: ? Strong SCCM/InTune experience (builds, packaging, patching) ? Proven background with EPOS More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯