16 of 16 Remote Contract SLA Jobs

area of specialism Practical experience working within a support team Desirable Experience working in a fast paced environment Experience with NHS systems and processes Experience working to deadline/SLA's Communication Essential Written and verbal communication skills Administrative and organisational skills Customer focused Team focused Desirable Ability to document procedures/processes Ability to present a range of technical More ❯

the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and ensure support and services are fully More ❯

resolve shopfloor IT/OT incidents (ServiceNow preferred) Act as the first point of contact for functional and technical issues Coordinate triage and resolution across multiple technical teams Maintain SLA targets and ensure high-quality service delivery Collaborate with SMEs and cross-functional stakeholders Communicate with vendors, OEMs, and business users Support endpoint devices (barcode printers/scanners, MRTs, smart More ❯

ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate is £120 and is INSIDE More ❯

Good Configuration skills Follow processes and documentation Manage workload and helpdesk tickets using internal helpdesk system Able to work with Application providers and ensure smooth running of systems and SLA's are adhered to Deliver key areas of internal changes ie online documents, workflows & products Continuously review & improve application support processes and ensure that documentation is kept updated Due to More ❯

cause analysis and resolution. * Own IT Disaster Recovery coordination, readiness, and documentation. * Champion ITIL-based practices (incident, change, configuration) to improve service reliability. * Manage outsourced infrastructure partners to ensure SLA adherence and service improvements. * Ensure platforms comply with security, audit, and operational standards. * Collaborate with cybersecurity teams to embed security best practices. * Optimise Capex/Opex budgets through strategic planning More ❯

cause analysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners to ensure SLA adherence and service improvements.* Ensure platforms comply with security, audit, and operational standards.* Collaborate with cybersecurity teams to embed security best practices.* Optimise Capex/Opex budgets through strategic planning More ❯

enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯

license and any other IT controls as required Ensures that all documentation is archived properly and arranges its disposal at the end of the archive period Monitors compliance of SLA’s and deadlines About You Experience within an IT role ideally within a Service Desk environment Strong communication skills and the ability to explain technical issues in rudimentary terms Vast More ❯

Finance system, In-House Applications and Point of sales systems. Manage helpdesk tickets using internal helpdesk system Work with Application providers to ensure smooth running of systems and that SLA's are adhered to Able to troubleshoot issues in order to identify the root cause in order to provide a solution Continuously review and improve existing application support processes and More ❯

initiative and an 'always thinking' approach to working Ability to work with wider teams and business owners Strong communication and interpersonal skills Excellent relationship building skills Understand commitment to SLA and achieving deadlines Leadership and motivation System development lifecycle Business Analysis HR Systems design methodology and experience Visio, MS Project, Excel This is a hybrid working role where you can More ❯

iTrent HR/Payroll Full understanding of payroll processing and set up, including interdependencies with HMRC and (ideally local government) pension arrangements Understanding of contractual arrangements with payroll providers, SLA's and licencing agreements Excellent stakeholder management Knowledge of year end statutory reporting requirements If you are interested in the role, or know of anyone who may be, please contact More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

business in line with the client Vision. Role Support all Client and Project Implementations Project planning and coordination support Document and maintain trackers Undertake within defined policy, procedures and SLA External and Internal Customer Testing support Support test scripting and execution activities of new and existing customers Support Internal Testing activities Undertake within defined policy, procedures and SLA System Demonstrations … Setup and confidently lead online and in person client system demonstrations to existing and prospective clients Undertake within defined policy, procedures and SLA Relationship Management with both external and internal stakeholders Effectively manage relationships with both new and existing customers Effectively manage relationships with internal customers Undertake within defined policy, procedures and SLA Resolution of testing incidents as they occur … technical/functional) First line support for testing incidents Work with IT where required for additional technical support Undertake within defined policy, procedures and SLA Buyer/Supplier technical configuration and file formats support Support Buyers technical configuration of their ERP system Answer queries on supported file formats such as XML, ANSI, MT940s, Excel Answer queries on host-to-host More ❯

business in line with the client Vision. Role Support all Client and Project Implementations Project planning and coordination support Document and maintain trackers Undertake within defined policy, procedures and SLA External and Internal Customer Testing support Support test scripting and execution activities of new and existing customers Support Internal Testing activities Undertake within defined policy, procedures and SLA System Demonstrations … Setup and confidently lead online and in person client system demonstrations to existing and prospective clients Undertake within defined policy, procedures and SLA Relationship Management with both external and internal stakeholders Effectively manage relationships with both new and existing customers Effectively manage relationships with internal customers Undertake within defined policy, procedures and SLA Resolution of testing incidents as they occur … technical/functional) First line support for testing incidents Work with IT where required for additional technical support Undertake within defined policy, procedures and SLA Buyer/Supplier technical configuration and file formats support Support Buyers technical configuration of their ERP system Answer queries on supported file formats such as XML, ANSI, MT940s, Excel Answer queries on host-to-host More ❯