4 of 4 Remote/Hybrid Contract SLA Jobs

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

wide variety of tasks where each area can be busy at different times. The ability to multi task and prioritise workloads efficiently to ensure SLA's are met and all required work is completed to a high standard. Experience & Skills A Level educated (or equivalent), with some exposure or interest ...

careers site About you: The successful candidate will have: Relevant experience in Cybersecurity and/or IT Experience in metric reporting and KPI/SLA management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM ...

Layer 1-3 network devices. Work collaboratively with Core Network teams to ensure monitoring aligns with evolving network architecture. Establish baseline performance metrics and SLA-driven alerting thresholds. Continuously improve monitoring platforms, tooling, and operational processes. Documentation & Knowledge Transfer Produce high-quality technical documentation and operational procedures. Create runbooks, escalation ...