6 of 6 Remote Contract SLA Jobs

this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate More ❯

this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate More ❯

system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of More ❯

the controls' processes and ways of working Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's Essential to have: Field resource allocation Escalation management Job enablement Field Engineer Coordination Project Coordination Customer service - Handling customers Planning skills Rota/Callendar More ❯

them on a number of maintenace activities as per below; - Platform Performance Monitoring - ServiceNow Subscription Management - Monthly Patch Scheduling and Deployment (Dev, Test, Prod) - SLA Based Break/Fix Support - Commonly Requested Services (User Admin, Reporting/dashboards, No Code) - Program Governance - Data Maintenance - Full, twice-a-year upgrade management More ❯

the overall backlog sits at around 60 queries - with the aim of bringing the backlog to 0 tickets and a steady improvement on the SLA for new tickets received. This is a digital role that requires a digitally skilled t-shaped person. A T-shaped person is someone who has More ❯