6 of 6 Remote/Hybrid Contract SLA Jobs

November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR and the Data Protection Act 2018. ...

wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using ...

maintain data pipelines and integration solutions within Azure. Integrate and transform data from multiple enterprise systems. Support operational reporting, service performance metrics, KPIs and SLA reporting. Improve data quality, consistency, governance and accessibility. Work with service management teams to support reporting and service improvement. Collaborate with architects and stakeholders ...

Model, governance framework and RACI. Standard factory demand, onboarding, deployment and service-acceptance processes. Capacity, lifecycle, resilience and operational support model. Service KPI/SLA framework and governance reporting. Service maturity and capability development roadmap. Knowledge-transfer and transition plan for permanent service and product teams. ...

central hub for our EV clients and field service engineersmanaging live faults, prioritising workloads, and ensuring issues are resolved swiftly within SLA targets. Key Responsibilities Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritise workloads when urgent issues pop up. Incident Management: Track incidents through ...

implementation project. Your responsibilities include leading the AMS/production support leadership, managing service transition, overseeing hypercare exit criteria, and handling SLA ownership. You will govern incident/problem/change processes and take responsibility for the quarterly-update regression. Working closely with various teams, you will ensure process integrity … integrity. - Provide leadership to consultants and collaborate with business and technical teams. - Manage AMS/production support, service transition, and hypercare exit criteria. - Govern SLA adherence, and incident/problem/change processes. - Influence design decisions and establish innovative ways of working. Required Experience: Proven experience leading functional delivery ...