Contact Centre Domain Specialist
- Hiring Organisation
- Experis
- Location
- London, United Kingdom
- Employment Type
- Contract
rolling Location: London (hybrid) Job description We're looking for a Contact Centre domain specialist to work alongside a Business Lead to build a strategy pack that tells the narrative of what a future Contact Centre should look like for our retail client, focusing on capability shifts, business outcomes … selected technology strategy considerations. Objectives Create a clear, compelling future-state narrative for a Contact Centre, aligned to measurable business outcomes. Define the capability changes required (people, process, data, operating model, tooling) to realise that future state. Produce an executive-ready strategy pack suitable for senior forums ...