2 of 2 Contract Backlog Management Jobs in Yorkshire

This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimise service disruption and uphold regulatory and operational standards. Incident Management Lead the incident management process across global operations, ensuring all incidents … are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident backlog, prioritising based on business impact and urgency. Communication Provide clear, timely updates to stakeholders at all levels, including senior … Service Improvement Analyse incident trends and root causes to identify opportunities for service improvement and risk mitigation. Training and Mentoring Coach and mentor team members and stakeholders on incident management best practices, with a focus on financial services compliance and operational excellence. Reporting Produce regular and ad hoc reports on incident metrics, trends, and performance against SLAs and regulatory More ❯

This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring … all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident backlog, prioritizing based on business impact and urgency. Communication Provide clear, timely updates to stakeholders at all levels … Service Improvement Analyze incident trends and root causes to identify opportunities for service improvement and risk mitigation. Training and Mentoring Coach and mentor team members and stakeholders on incident management best practices, with a focus on financial services compliance and operational excellence. Reporting Produce regular and ad hoc reports on incident metrics, trends, and performance against SLAs and regulatory More ❯