2 of 2 Contract Epics Jobs in Yorkshire

requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre ...

channels and case management. Responsibilities Facilitate business and design workshops across Contact Centre and Workflow workstreams Translate business requirements into high-quality user stories, epics, and backlog items Develop end-to-end customer and colleague journeys across voice, digital channels, and case handling Act as a bridge between Product Owners ...