IT Service Desk Analyst
- Hiring Organisation
- Connected IT
- Location
- Wakefield, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Contract
immediatestart. YouwillbejoininganestablishedITservicedeskwhereyouwillbefirstpointofcontactfortechnicalsupport,providing1st/2ndlineresolutionofhardware/softwareandnetworkrelatedissuesaswellasundertakinguseradministrationandaccessrelatedtasks. KeySkillsandExperience PreviousexperienceworkingonanITServiceDeskinanITILenvironment Haveagoodunderstanding/proficiencyinMSofficesuiteapplications,desktopoperatingsystemsandserveradministration ExperienceofAdobeandAntivirussoftware ExperienceofExchange/Activedirectory(i.e.Accountcreations,passwordresets,creationofgroupsetc.) Understandingofnetworkconceptse.g.DNS,DHCP,Email,HTTP,SSLandTCP/IPprotocols Basicnetworkingskillse.g.LAN/WAN/VPNsupport Experienceworkinginahighcallvolumeenvironment. Motivatedindividualwithapositivecandoattitude. Greatteamplayer Goodanalytical,problemsolvingandcommunicationskills Workswellunderpressureandcanmulti-task Theidealcandidatewillalsoholdafullcleandrivinglicenceastravelbetweengroupsitesmayberequired. Thisisa3monthcontract open to candidates who are eligible to work ...