2 of 2 Contract Journey Map Jobs in Yorkshire

Job Title: Lead Customer Journey Manager (Business Analyst) Location: Leeds (Hybrid - 2 days in the office per week) Rate: Up to £600 per day (Umbrella) Contract Duration: 6 months with potential for extension Join Our Change Delivery Team! Are you ready to make a significant impact in the world of customer experience? An exciting opportunity awaits you as … a Customer Journey Manager within our Modern Workplace Platform! If you're passionate about enhancing user experiences and driving continuous improvement, we want to hear from you! About Us: Our Modern Workplace is at the forefront of providing cutting-edge tools and technology to our colleagues. We pride ourselves on understanding their unique needs, ensuring we deliver a … first-class user experience and IT support. As part of our Change Delivery Team, you will play a pivotal role in shaping the customer journey and ensuring that our colleagues have the best experience possible. What You'll Do: As the Lead Customer Journey Manager, your responsibilities will include: Understanding Customer Journeys: Dive deep into the More ❯

product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile teams to uncover priorities, map journeys, visualise outcomes, and define scope. Shape changes to the PCF by balancing colleague and customer needs with market insight, considering different personas and their "jobs to be done. … Solid experience as a Service Designer, ideally in a large, complex, regulated organisation with exposure to technology teams. Expertise in craft skills such as personas, service blueprints, customer journey mapping, customer lifecycle management, and storytelling. Ability to work collaboratively as part of a design team while taking ownership of your outputs. Confidence presenting work to stakeholders and providing More ❯