2 of 2 Contract Knowledge Transfer Jobs in Yorkshire

Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across helpdesk ...

agile delivery best practice. Support uplift of Scrum Master capability (including identifying gaps and proposing solutions). Leave behind clear artefacts, templates, processes, and knowledge transfer. Environment & Stakeholders Working alongside an established Programme Manager Collaborating with Delivery Leads, Engineering Managers, and Product people. Operating across a transitioning engineering structure ...