Service Desk Analyst (Second Line)
- Hiring Organisation
- Reed Technology
- Location
- Sheffield, South Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £175 - £220/day
ensuring employees have the technology and support they need to succeed. What You'll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service Support onboarding, offboarding, hardware … environment What We're Looking For 3+ years' experience in IT Service Desk, Desktop Support, or End User Support Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and endpoint devices Experience with Active Directory, Entra ID, LDAP, and identity management Knowledge of endpoint management, device lifecycle management ...