2 of 2 Contract Performance Management Jobs in Yorkshire

workforce and corporate systems. Working closely with stakeholders across the organisation, you will translate investigative and operational activity into meaningful reports, trends analysis and performance insights.The successful candidate will play a key role in supporting service improvement initiatives, workforce planning and performance management through robust analytical reporting. … identify trends, risks and opportunities. Produce meaningful reports, dashboards and analytical outputs. Conduct ad hoc analysis to support operational and strategic priorities. Monitor operational performance and key performance indicators. Support teams in identifying opportunities for service improvement. Contribute to the development of performance monitoring frameworks. Support demand ...

Role Description: Principal responsibilities: Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience. Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.Shape and priorities demand using transparent criteria (risk reduction, service … documentation and service catalogue entries, ensuring clarity on 'what's supported' and 'how to consume'. Be accountable for service health outcomes: availability, stability, performance, capacity and resilience. Define and track SLIs/SLOs and KPIs (incident trends, MTTR, change failure rate, platform performance indicators). Drive operational ...