Service Transition Manager
Leeds, West Yorkshire, England, United Kingdom
Pontoon
long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting … coordinating UAT and functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable More ❯
Employment Type: Contractor
Rate: Salary negotiable
Posted: