4 of 4 Contract SLA Jobs in Yorkshire

very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working ...

Priorities Dual-Stack Support: Strong Oracle focus, but you'll need to navigate SQL Server environments. High Volume: Incident/Change heavy. Efficiency and SLA adherence are the top metrics. Legacy & Modern: You'll be managing everything from aging hardware to Enterprise Cloud Infrastructure. Continuous Improvement: They want 'waste reduction ...

Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. ...

laptops, desktops and tablets Organising, analysing and handling of tickets in the company computing system. Preparing new and repaired hardware Escalating any potential customer SLA impacts the relevant teams. Staging laptops and PCs with pre-defined builds Flexibility of workload to assist in all areas of the Maintenance and Service … Centre to avoid backlogs and to maintain achievement of SLA's is essential. Must be able to work on their own initiatives and prioritise workloads. Key Requirements: Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Has held or is able to attain ...