Service Desk Analyst (Second Line)
- Hiring Organisation
- Reed Technology
- Location
- Sheffield, South Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £175 - £220/day
networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service Support onboarding, offboarding, hardware provisioning, software deployment, and access management Collaborate with Infrastructure, Security, and Level 3 teams to troubleshoot and resolve technical issues Provide guidance to Level 1 analysts ...