Wakefield, West Yorkshire, England, United Kingdom
Connected IT
Service Desk Analyst / 2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer / Technical Support Engineer / Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support to users … in response to issues raised via phone, email and some in person. Responsibilities will include: Use of Windows OS / Server, Active Directory, Exchange, O365, networking (LAN / WAN / VPN / protocols etc), server administration, anti-virus software and various other applications. To act as the first point of contact for … Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s Assign or escalate issues to the appropriate team / third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can More ❯
are based in Bradford. The successful candidate will bring solid networking experience and a collaborative approach to supporting critical infrastructure. Key Responsibilities Provide hands-on support for LAN / WAN infrastructure across multiple sites Configure and troubleshoot Cisco switches and routers Assist with firewall rule changes and basic policy management (Palo Alto or similar) Support VPN and remote … PRTG Maintain accurate documentation of network configurations and changes Participate in change and incident management processes Skills & Experience Experience in network support or engineering roles Strong understanding of TCP/IP, VLANs, routing protocols, and network diagnostics Experience with Cisco networking equipment (CCNA-level knowledge) Exposure to Palo Alto firewalls and /More ❯
understanding of the support and troubleshooting aspects of Cisco DNA and Checkpoint is crucial for the network engineer, and any deployment or installation experience is advantageous. Understanding BAU / Operational concerns with DNA is essential for the network engineer. Responsibilities and Technologies of the Network Engineer: Cisco DNA (DNAC) experience is required - High level or advanced in order … to troubleshoot, support, and fix issues. A working understanding of firewalls, such as Checkpoint or ASA, would be advantageous. Strong experience with DHCP, DNS, TCP/IP Solid technical expertise in Cisco switching and routing, including BAU support. Cisco ACI experience is Preferred - High level or advanced in order to troubleshoot, support, and fix More ❯
understanding of the support and troubleshooting aspects of Cisco DNA and Checkpoint is crucial for the network engineer, and any deployment or installation experience is advantageous. Understanding BAU / Operational concerns with DNA is essential for the network engineer. Responsibilities and Technologies of the Network Engineer: Cisco DNA (DNAC) experience is required - High level or advanced in order … to troubleshoot, support, and fix issues. A working understanding of firewalls, such as Checkpoint or ASA, would be advantageous. Strong experience with DHCP, DNS, TCP/IP Solid technical expertise in Cisco switching and routing, including BAU support. Cisco ACI experience is Preferred - High level or advanced in order to troubleshoot, support, and fix More ❯
understanding of the support and troubleshooting aspects of Cisco DNA and Checkpoint is crucial for the network engineer, and any deployment or installation experience is advantageous. Understanding BAU / Operational concerns with DNA is essential for the network engineer. Responsibilities and Technologies of the Network Engineer: Cisco DNA (DNAC) experience is required - High level or advanced in order … to troubleshoot, support, and fix issues. A working understanding of firewalls, such as Checkpoint or ASA, would be advantageous. Strong experience with DHCP, DNS, TCP/IP Solid technical expertise in Cisco switching and routing, including BAU support. Cisco ACI experience is Preferred - High level or advanced in order to troubleshoot, support, and fix More ❯
